The aim of this document is to define the policy and procedures in relation to risk assessment and management and involves a number of discrete steps in assessing how to manage and mitigate the money laundering and terrorist financing risks faced by Frontier Gaming B.V (“FANPLAY” or the “Company”). FANPLAY is committed to prevent gambling from being a source of crime or disorder, being associated with crime or disorder, or being used to support crime.
Money laundering is considered to be an offence by law. Money laundering covers wide- ranging circumstances involving any activity concerning the proceeds of crime and includes:
There are two main forms of money laundering in the gambling sector:
The relevant department is responsible for monitoring all transactions to and from FANPLAY and verifying the identity of all online registered players. FANPLAY’s senior management, as well as all employees, are fully committed to adopting a risk-based approach to anti-money laundering (“AML”) with effort focused where it is most needed to be able to process payment transactions between FANPLAY and customers offanplay.gg in a way free of money laundering issues. The developed internal systems and procedures applied by FANPLAY are appropriate for remote gaming businesses like fanplay.gg. The Company appreciates that its money laundering and terrorist financing risk assessment is not a one-off exercise, and these are assessed regularly so that adopted approach is effective at any time.
Senior management is fully engaged in the processes around FANPLAY’s assessment of risks for money laundering and terrorist financing and are involved at every level of the decision making to develop the appropriate policies and processes to comply with relevant legislation.
The MLRO is responsible for the oversight of all aspects of the AML activities within the company and has the authority to act independently in carrying out his responsibilities having access to sufficient resources to carry out his duties. His duties and responsibilities include:
Any internal report should be considered by the nominated officer, in the light of all other relevant information, to determine whether or not the information contained in the report leads them to form knowledge or suspicion, or reasonable grounds for knowledge or suspicion, of money laundering or terrorist financing.
Where any AML tasks are delegated within the business, the MLRO will remain responsible for all AML issues. Any delegated tasks will be recorded and will be counter-signed by the delegate to confirm acceptance of responsibility. Employees who need to be aware of the delegation will be notified immediately.
Employees are trained to follow FANPLAY’s policies and procedures for customer due diligence.
Employees must report to the MLRO any knowledge or suspicion of money laundering whether by customers, guests or other employees by drafting an internal STR.
Identifying a customer means obtaining information about his identity (name, address, date of birth, employment and financial history, physical appearance and family circumstances). Verifying identity means obtaining evidence that supports this information. The Commission’s guidance sets out that it generally considered good practice to require either:
CDD is carried out to identify and verify the identity of all customers who approach the threshold set out in point 5.2 of this document. FANPLAY is aware that CDD is ongoing and may need updating where there are changes in a customer’s circumstances and personal details.
The CDD process is complete when a customer provides FANPLAY with his name, plus residential address, photo and date of birth Identification Documents, and, in some circumstances when requested by the Payment Department, a copy of the payment method used or to be used by the customer.
When CDD checks on an existing customer have been completed within one of FANPLAY’s products, CDD will not be conducted again in relation to another product unless a different payment method is used by the customer.
Records of CDD are kept for five years from the end of the business relationship or the customer’s last visit to fanplay.gg
In order to open an account with FANPLAY at the web portal fanplay.gg a customer must first complete the registration process and connect your MetaMask wallet.
The registration details to be filled in by all new customers include first and last name, address, country of residence, date of birth, e-mail address. During registration, customer identification takes place by way of the age verification process.
When a new account is created, a verification link is sent to the email account specified during the registration process. When the user clicks on the link the account is then successfully created. Only at this point can the customer deposit money and start placing bets.
Customers must be at least 18 years old and are permitted to register only one player account in their name. No underage users are allowed to play on the websites. FANPLAY is committed to prevent underage persons from using its gambling facilities, and will take all necessary steps to ensure they do not register with its remote gaming website (please see the Social Responsibility Policy for further details). Users who do not have a registered player account will not be allowed to play casino games or place bets.
In the threshold approach to remote gambling, verification is required if the amount of money deposited or staked is equal to or higher than certain limit. (5,000 ANG = 2,500 USD).
The identity of the player must be verified before or immediately after such payment or stake takes place. If CDD cannot be completed for any reason, the customer will not be allowed access to gambling facilities, no transactions with the customer will be carried out, and the business relationship will be terminated.
FANPLAY relies upon documents issued by government departments during CDD.
To fulfil the necessary customer identification and verification process, FANPLAY requires its customers to upload on their websites (under My profile > KYC ) a copy of valid identification documents. This request is communicated to the customer via the email address registered. If necessary, the customer may be contacted by phone to further facilitate and enable the verification process. If documents are in a foreign language, FANPLAY takes appropriate steps to be reasonably satisfied that the documents provide evidence of the customer’s identity, for example, by obtaining a translation of the relevant sections. Such a step would be to request that the customer provide the documents with a certified true translation.
Only documents issued by government departments and agencies that contain a photograph are considered reliable to verify the customer’s identity. Government issued documents without a photograph may be used to confirm the current address of the customer (if stated on the document).
The following sources may be accepted for verification of customers:
Under the Regulations, there are three circumstances in which EDD on customers should be carried out, which goes beyond identifying them and verifying their identity. These are:
In relation to customers not being present (online operations) the requirement for additional due diligence can be met by the customer making their first payment with a credit card which is in his name.
In relation to PEPs and other customers that present a higher risk of money laundering or terrorist financing, FANPLAY will seek to obtain evidence of the customer’s source of funds. This evidence may include:
FANPLAY will use a mix of sources, including external sources and information taken directly from the customer, for EDD purposes.
In the light of the requirements imposed by law and regulations, FANPLAY adopt the following procedure when CDD is triggered under the threshold approach:
Risk assessments are undertaken which include the following:
The assessment of risk carried out by FANPLAY is based on a number of factors and questions including:
Employees remain vigilant and use their experience and common sense in applying the FANPLAY risk-based criteria and rules, using guidance from the MLRO or other nominated officer as appropriate.
If a customer of FANPLAY is unable to comply with or complete the required CDD or EDD, FANPLAY will not carry out a transaction with or for the customer through any of the available payment methods. Instead, the customer’s account will be terminated and FANPLAY will consider making a report to the relevant authority if there is any sign of money laundering activity.
All FANPLAY relevant staff understand that it is an offence to tip off a person that a report has been made. Staff are trained to understand that they must not inform or warn a customer that their transactions have been noted and/or reported, either internally or externally.
Monitoring customer activity is carried out using the risk-based approach, with higher risk customers, such as PEPs, being subjected to an appropriate frequency and depth of scrutiny, which is likely to be greater than is appropriate for lower risk customers. Monitoring of customers is done by the relevant employees who monitor customer activity live.
The websites fanplay.gg will, by the nature of their business, generate detailed records of all transactions with each customer and for purposes of the record keeping requirements FANPLAY retains the drop/win figures for each named customer.
All relevant employees of FANPLAY are given training on AML and CTF, both at induction and by way of refresher training on an annual basis. FANPLAY ensures that employees understand the Regulations and apply the Company’s policies and procedures, including the requirements for CDD, record keeping and STRs/SARs.
The MLRO, nominated officers and employees responsible for completing CDD checks are regularly given training in how to recognize and deal with transactions and other activities which may be related to money laundering or terrorist financing.
FANPLAY will keep records of the following:
These records will be kept for a period of at least 5 years.
Where an employee of FANPLAY has received information, as a result of which they know or suspect, or have reasonable grounds for knowing or suspecting, that a person is engaged in money laundering or terrorist financing, that employee must make an internal report, an STR, to the MLRO.
Any STRs are considered by the MLRO, in the light of all other relevant information, to determine whether or not the information contained in the report leads them to form knowledge or suspicion, or reasonable grounds for knowledge or suspicion, of money laundering or terrorist financing. Where appropriate, the MLRO will make an SAR to the relevant authority and will apply for the appropriate consent required.
FANPLAY has systems to detect cheating, collusion or illegal activity, including suspicious and large transaction alerts, risk management solutions to monitor customer transaction and online risk solutions. Where suspicious activity is identified, the customer’s account will be reviewed and this will be reported as an STR to the MLRO. The customer’s account will be suspended and where cheating/collusion is identified, the account will be closed and the customer will be reported, where it is deemed necessary.
If an employee is implicated in any cheating, collusion or other illegal activity, they will be suspended pending a full investigation.
FANPLAY ensures that its equipment and business is protected from crime and criminal misuses by